From: GS Employee Communications

Sent: Monday, April 08, 2013 2:20 PM

Subject: Changes to Geospatial Systems IT desktop support

TO:                         ITT Exelis Geospatial Systems (GS) Employees
FROM:                  John Shores, Director of Information Technology (IT)
SUBJECT:             Changes to GS IT desktop support

As GS continues to transform as an organization, a number of activities have been developed
to improve our integration, efficiency and effectiveness. We are repositioning the division to
continue to create value in a dynamic marketplace and we will focus on new ways to simplify our operating model, leverage our talented workforce, optimize our corporate footprint and deliver
our proven offerings.

With that said, many of GS’s near-term IT strategies are focused on decreasing the amount of “commodity work” the GS IT team performs on a daily basis. Commodity work includes any work
that is not unique to our line of business. It is work that must be done to support the day-to-day operation of the business; however it is work that is commonplace across all types of businesses,
not just within Exelis. 

An example of this type of work is standard desktop support, and one of the GS IT’s initiatives
in 2013 is to transition approximately 800 to 1,200 desktops to virtual desktops before the end
of the year. Adoption of virtual desktop infrastructure will significantly reduce the administrative burden of our desktop support team which, in turn, will allow them to focus on more value-added work, such as asset and change management.

In addition to the virtualization initiative, GS IT has executed an outsourcing agreement with
Synergy Global Solutions that will transition our entire desktop support services function to them
over a 90-day period beginning this month. Synergy has a strong track record of performance with
GS already – they’ve been maintaining our printers for nearly five years.

At the end of the transition period, the Synergy team will have sole responsibility for the full lifecycle of desktop support (e.g. acquisition, deployment, service and divestment). This fundamental shift in the way GS IT provides desktop support to our customers was necessitated out of changing business demands for our services.

As we transition desktop support services to Synergy, please remember to use our defined support request processes for all your desktop and conference room support needs:

· Call the Enterprise Service Desk at 1-888-281-5849 or 1-260-451-6800, or

· Email the Enterprise Service Desk at ServiceDesk@exelisinc.com, or

· Create your own service request by logging on to https://servicedesk.exelisinc.com
with your network username and password.

By following the defined support process outlined above, you will be ensured that your
desktop or conference room issue receives the attention and priority it deserves.

Through this effort, as well as the many cost reduction efforts undertaken by each of our
businesses, we will be better positioned to deliver broader, more valuable solutions to our
customers, while also enabling us to reinvest in our business to help ensure a robust future
and sustainable, predictable growth.

Thank you for your support and patience as we work through this process.